Thursday, January 26, 2012

Product Review: My Vitapur Water Dispenser Has Started Leaking

We purchased the Vitapur VWD5446BLS water dispenser from Canadian Tire in 2008 and it's taken until 2012 for an issue to come up with it. I would say that is very good for any product. The problem is that it
leaks and creates a puddle when plugged in overnight. When unplugged however, there is no leak. I checked the coils in the back and there were some condensate the first time it happened so I reduced the
mperature setting so that it's not too cold. However, I think I set it in the reverse direction, setting it colder, and I'm not sure if that caused another puddle overnight. It seems extreme if the issue is with
condensation.

I emailed the makers GreenwayHp Support and received great customer service. They walked me through the obvious, like check for cracks in the water bottle, but in the end I wouldn't be able to get any service
for it because it was already out of warranty. I asked for local repair shops and they suggested Langara Appliance in Burnaby. I called them and they said they no longer did out-of-warranty repairs because
the diagnostic fee of $65 was already more than half the cost of purchasing a new unit so it wasn't worth it.
I decided to open the unit myself, clean the insides, and lowered the temperature settings so that it's not too cold. I plugged it in overnight and didn't see any puddles this morning. We'll see how it goes over the next few days, otherwise its off to Canadian Tire or Costco to buy another one.

Crossing my fingers.

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