We purchased the Vitapur VWD5446BLS water dispenser from Canadian Tire in 2008 and it's taken until 2012 for an issue to come up with it. I would say that is very good for any product. The problem is that it leaks and creates a puddle when plugged in overnight. When unplugged however, there is no leak. I checked the coils in the back and there were some condensate the first time it happened so I reduced the mperature setting so that it's not too cold. However, I think I set it in the reverse direction, setting it colder, and I'm not sure if that caused another puddle overnight. It seems extreme if the issue is with condensation. I emailed the makers GreenwayHp Support and received great customer service. They walked me through the obvious, like check for cracks in the water bottle, but in the end I wouldn't be able to get any service for it because it was already out of warranty. I asked for local repair shops and they suggested Langara Appliance in Burnaby. I
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